, 2019-05-09 00:05:56
Accident and Breakdown Guide.

Accident & Breakdown Guide.

Accident and Breakdown Guide.

What should you do or not do in the event of an accident or a breakdown and what are you entitled to? Our guide will quickly put you in the picture and ensure that you are always on the safe side.


What to do in the event of an accident?

The most important steps.

Take a deep breath. Remain calm. A few simple steps will allow you to ensure more safety in the event of an accident. We will explain step-by-step exactly what to do.

  • Switch on the hazard warning lights
  • Switch on the lights if it is dark
  • Put on a high-visibility vest
  • Set up a warning triangle
  • Bring passengers to safety
  • Ask witnesses to wait and to help
  • Call rescue service (112)
  • Perform first aid
  • Rescue the injured from the danger area

Important when telephoning:

  • Where did it happen?
  • What happened?
  • How many injured?
  • What injuries?
  • Wait for further enquiries

Recommended in the event of:

  • Personal injury or considerable damage to property
  • Fault unclear
  • Criminal offence: hit-and-run, alcohol, drugs, simulated accident
  • Accidents abroad
  • Accidents involving wild animals, livestock or pets
  • Accidents involving objects
  • Photograph the scene of the accident, then clear it
  • Photograph damage, provide a sketch of the accident
  • Do not admit any fault at the accident location!
  • Inform your insurance company

Your Volkswagen Partner will provide assistance here.

Other accident situations.

Important in the event of a breakdown.

Important in the event of a breakdown:

  • Ensure safety.
    Do not get out on the carriageway side, retreat behind a barrier, do not wait behind the car.
  • Be visible.
    With hazard warning lights, lights, high-visibility vest and warning triangle.
  • Obtain help.
    Use the roadside emergency telephone or call the emergency from your mobile phone.Always be prepared.
With a warning triangle, high-visibility vest, jump leads and towing rope