Owners and drivers

Welcome to Volkswagen Care - the platform that embodies our whole after-sales experience, putting the focus on exceptional service and workmanship, while relentlessly being dedicated to you, and all the joys of owning a Volkswagen.

Welcome to Volkswagen Care - the platform that embodies our whole after-sales experience, putting the focus on exceptional service and workmanship, while relentlessly being dedicated to you, and all the joys of owning a Volkswagen.

Peace of mind comes standard when you join the Volkswagen family

Whether your Volkswagen is brand new, pre-owned or has been handed down through generations, you will always receive genuine care and transparent pricing from our network of authorized service centers. 

Service and care packages

Service Cost Calculator

Our service cost calculator shows you the upfront and maximum retail price to service popular Volkswagen models at any specified service interval. In addition you can save up to 20% on our attractive service packages. Purchasing a service package now for your vehicle locks in the costs at today’s rate, protecting you from future rising costs.

Browse our Volkswagen Care plans below.

Keep your Volkswagen in showroom condition. Whether it is a dent, a stone chip, scratch, wheel repair or even a minor repair to the interior of your car, this policy will have your car looking as good as new in no time.

Service plans

Maintenance plans

Coverage

Covers annual manufacturer service requirements of vehicle

Coverage

Covers common wear parts as required by vehicle

Components

Oil Fiter, Air Filter, Pollen Filter, Sparkplugs, Fuel Additive, Transmission Oil*, Poly V Belt*. Haldex Oil**

Components

Brake pads, Brake discs, Wiper blades, Starter battery

Standard package

3yr/45,000KM w/ new car sale
Up to 10yr/150,000KM w/ new car sale (optional)

Standard package

3yr/45,000KM - 10yr/150,000KM with new car sale (optional)

Extention package

Applicable any time. Customizable packages

Extension package

Applicable any time.
Customizable packages in consultation with customer on his/her needs

Coverage

Components

Standard package

Extention package

Warranties and VIN lookup (recalls)

Volkswagen is focused on ensuring that you are happy with your purchase and on reducing the worry of owning your new vehicle.

That's why when you buy a new Volkswagen from any of our authorised Volkswagen dealerships, we'll provide warranty cover to protect you against the repair costs of manufacturing and material defects within the specified warranty period. 

3-Year factory warranty standard across the Volkswagen range

Extended warranty

12-Year body protection warranty

3-Year paint warranty

2-Year Genuine Parts and Accessories warranty

Book a service online

Equipped with the latest tools and diagnostic equipment, our certified technicians can diagnose a fault and repair it with Volkswagen Genuine Parts®. With direct access to the factory that built your Volkswagen, code clearing and software updates can be made on the spot.

Parts

High quality and perfect fit: With our Volkswagen Genuine Parts®, your car will stay 100% original, even following repairs or maintenance.

Roadside Assistance

In most cases a breakdown can be resolved at the roadside, getting you safely back on your way. We'll provide you with expert advice and, if needed, we'll tow your car to the nearest approved Volkswagen service center.

Volkswagen Roadside Assistance vehicle

Our roadside assist includes:

  • Testing and Jump-starting your vehicle.
  • Getting access to your vehicle if you're locked out.
  • Changing your tyre.
  • Delivery of fuel if you run out.
  • Tow to an approved Volkswagen service center.

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